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Here at Raeside Chisholm we are committed to protecting the privacy of our clients and website visitors. The following in outlines our privacy policy and gives details of how we gather and use information.

We collect personally identifiable information when you register with us and when you use our services. You do not need to provide us with personal data simply to browse our site except on any section of the site where we ask you to register with us. We use this information to update the content of our pages, to communicate with you and to contact you about new services, updates and events.

Some areas of our web site may require you to be registered with us prior to certain information or services being made available. We use this information to provide you with the service or information you have requested or to answer your queries. In some cases, we may request optional information from you on our registration forms for example on your business and business interests. If we request this additional information from you we will identify it as optional.

From time to time we may offer users the option of participating in surveys. Participation is entirely optional. Any specific information you provide during the course of a survey is kept confidential and used by us in order to conduct research or improve our services. We will only publish aggregated results.

In the normal course of our business we may check some of the information you provide to us against third party databases to confirm that it is accurate.

Some areas of our website may use cookies so that we can serve you better You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use the site. With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (such as search criteria). We use this data to better understand website usage so we know what areas of our websites users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

We use security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request.

There are times when we may need to share the information we learn from you with other parties. We do not sell or rent this information to others but will send personally identifiable information about you to other companies or people in the following situations: -

  • Where we require sharing your information with professional advisors, strategic partners, survey and research organisations and other individuals and organisations we use to perform functions in certain situations on our behalf. Examples of these functions include providing marketing assistance by data analysis and following up on enquiries (including by phone, e-mail, post or fax). These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.
  • Where we are required to release personal information by law or by any regulations and other rules (including professional and auditing requirements) to which we are subject.

Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

If you have any questions or suggestions regarding this policy, have any concerns about our practices or believe we are not properly adhering to our privacy policy, please contact us. If at any time you wish us to remove your personal details from our database please contact us by telephone on 0141 248 3456 or in writing to Raeside Chisholm Solicitors Limited, Tontine House, 8 Gordon Street, Glasgow G1 3PL.

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